SH Sean Harding/blog
Good customer service
Wednesday, April 23rd, 2003

We constantly hear tales of horrible customer service. I’ve told a few of them myself. Perhaps this is indicative of how little companies actually care about serving the customer. Maybe it’s more related to peoples’ love of complaining. In any case, complaints are everywhere. I’d like to break it up with a mention of good customer service.

I won’t bore you with the details of the situations, but in the last 24 hours I’ve had occasion to contact customer service at The Gap and Quiznos. Both companies did an outstanding job of addressing my concerns. They also both replied quite quickly. Quiznos got back to me via both email and telephone within less than an hour of my message. The Gap only took a few hours to reply. I’m impressed! If only more companies would handle customer contacts that well…

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